Shipping policy

Processing Time

Orders are typically processed and shipped within 2-3 business days.

Once your order has shipped, you can expect delivery within 5–8 business days. Please note that delivery times are estimates and may vary due to carrier delays or other unforeseen circumstances.

Address Accuracy

All orders are shipped to the address provided at checkout. Please ensure that your shipping information is complete and accurate. We are unable to change the shipping address once the order has been picked up by the carrier. If a package is returned due to an incorrect address, the customer is responsible for additional shipping costs.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with your tracking number so you can monitor your package throughout its journey.

Sticker Shipping Options

To give you more flexibility, we offer two shipping options for sticker orders.

Tracked Shipping

  • Includes a tracking number.
  • Recommended if you would like to track your package from shipment to delivery.

Free Shipping

  • Stickers are mailed in a standard envelope using a USPS postage stamp.
  • This option does not include tracking.

Please note that orders shipped using the Free Shipping option cannot be tracked. ARTE MAR97 is not responsible for orders that are lost, delayed, or marked as delivered by USPS when this shipping method is selected.

The shipping method is selected by you during checkout.

Domestic Shipping

At this time, ARTE MAR97 ships within the United States only.

We hope to offer international shipping in the future.

Damaged or Incorrect Orders

We take great care in packaging every order to help ensure it arrives safely.

Please inspect your order upon delivery. If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery by emailing artemar97@gmail.com.

To help us review your claim, please include:

  • Your order number
  • Photos of the damaged or incorrect item
  • Photos of the shipping box or mailer
  • Photos of any damaged packaging materials

We'll review your claim and work with you to find an appropriate solution.

Questions

If you have any questions about shipping or your order, please contact us at artemar97@gmail.com.